Securing Customer Support Channels from Bot and Agent Fraud
supportfraudidentity

Securing Customer Support Channels from Bot and Agent Fraud

ccertifiers
2026-02-13
8 min read
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Practical, prioritized controls to detect and stop voice bots and agent impersonation in contact centers—deployable in 90 days.

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#support#fraud#identity
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certifiers

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Senior editor and content strategist. Writing about technology, design, and the future of digital media. Follow along for deep dives into the industry's moving parts.

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